It’s important to measure and evaluate service metrics when utilizing on-demand professionals for IT service dispatch calls so that you can repeatedly engage the best professionals available, thus ensuring that your customers are up and running as soon as possible.
Calculating professional services profitability is a mix of art and science. Learn the importance of making sure you know ALL your costs and apply them properly to your profit calculations.
Costing is more complex in the service business. The impact of your utilization percentage on service delivery cost calculations is significant. 100% utilization IS possible through Labor-as-a-Service contingent professionals. Just like the cloud, you only pay for what you use.