3 Big IT Mistakes That Business Owners Make

The last thing that you need to be worrying about is another problem in the IT department. Fortunately, many IT problems can be avoided if preemptive measures are taken.

Effective Management of On-Demand Professionals

One of the advantages of using On-Demand Professionals is that you don’t need to worry about the complexities of W2 employee management. On the other hand, when dealing with someone you don’t personally know it can be difficult understand how to motivate them and ensure you’re getting their best work. Here are some strategies for overcoming that challenge.

Why it is Really Important to “Fix the Customer First”

When managing your relationship with a customer, it’s easier to transform the things you “should” do into the things you “must” do when you remember this simple fact – nothing else happens without them.

The Importance of Cross-Platform Training

The trick to increasing your intrinsic value in today’s IT environment is “The more you know, the more you’re worth.”

You Can’t Manage What You Don’t Measure

It’s important to measure and evaluate service metrics when utilizing on-demand professionals for IT service dispatch calls so that you can repeatedly engage the best professionals available, thus ensuring that your customers are up and running as soon as possible.

Why You Want to Negotiate the Rate

There are only two ways to increase profit. One is to increase revenue, and the other is to reduce costs. When engaging On-Demand Professionals, how you negotiate their rate significantly impacts both the overall cost of your project and the extent to which you may have to monitor the quality of the work performed. Learn more about how to maintain that balance in which everybody wins; you, your On-Demand Professionals people, and your customers!

Temporary Personnel are Part of Your Profit Calculation – Set Your Standard at 100% Utilization

Costing is more complex in the service business. The impact of your utilization percentage on service delivery cost calculations is significant. 100% utilization IS possible through Labor-as-a-Service contingent professionals. Just like the cloud, you only pay for what you use.

“SHOW ME THE MONEY!” Why You Need Your Own Jerry Maguire

You are incredibly talented. You have some of the best “tech chops” in the business. But how does it sound when you tell that to prospective clients? And when do you have time to find prospective clients to sell yourself to? Here’s why every IT tech superstar needs their own “Jerry Maguire” to show them the way to the money.

Businesses Should Look to the Freelance Economy to Deliver Superior Field Service Outcomes

–NICK HEINZMAN with SPEND MATTERS Managing a modern-day field service function presents numerous challenges to business leaders. Consistently getting the right person for a service request to the right place at the right time has only become more difficult in today’s hyper-competitive, on-demand business environment. Because of this, field services spend, which often includes services essential to… Continue reading Businesses Should Look to the Freelance Economy to Deliver Superior Field Service Outcomes

The Impact Of Impending Labor Shortages On Field Service

by Michael R. Blumberg One of the most pressing concerns among field service executives is the impending shortage of skilled workers. These concerns are well-founded. The U.S. labor market is expected to face a shortage of approximately 8.2 million workers by 2027, reports Thomas Lee, head of research at Fundstrat Global Advisors.  The U.S. labor… Continue reading The Impact Of Impending Labor Shortages On Field Service