What are you good at? What are your company’s strength’s? Chances are the answers to those questions aren’t IT support or labor management. You need to focus on your organization’s core mission – and on customer service.
It doesn’t matter if you are running a local HVAC company, a regional media conglomerate or a financial firm with offices coast-to-coast, customer service is what sets you apart from your competitors.
Customer Service Tips
The customer service pros at Nextiv encourage you to you positive language and reaction. “It’s all about how you say things. Even if you’re delivering bad news, there is a way to sugar coat it for consumers. If you’re levelheaded and serious, they will calm down as well,” they say. “Think about when a customer is looking for an out-of-stock item. Sometimes, they become irate when they find out that a store doesn’t have what they needed.
Rather than saying, ‘we don’t have that part/product right now,’ turn it into a productive solution. Instead say: ‘It will be available next week. What is the best way to contact you once it arrives?’”
The second response actually responds to the customer’s needs and provides a solution in a positive, proactive way.
One of the top tips from Freshworks is to let your work ethic speak loud and clear. “Customers appreciate a rep who doesn’t pass the buck and sticks with them until their problem is solved. However, you can’t spend too much time handling one customer while others are waiting. You have to stay focused on your goals to achieve the right balance.”
It can be hard to excel at customer service when you are struggling to manage field workforce services or manage your labor pool. That’s where Techadox comes in with contingent labor to handle your project management, tech support and field workforce services, so you can focus on what you do best.