About Techadox

We Know the Service Business

Our entire team has lived on your side of the equation. Whether you are an individual technician or a service provider organization, we fully understand your drivers, your concerns, and what keeps you up at night. With greater than 50+ years of experience in service, we know how service should be delivered and what our network providers need to ensure a successful service event for both the customer and the technician. Our focus is to engage service professionals that are as fanatical as we are about delivering a quality customer experience.
Techadox has taken the time to attract top talent from all over the country so we can make them available to you. We know how easily you can get buried under day-to-day tasks, which is why we’ve designed a system which puts that burden on us, not you.

Our Philosophy

If your frustration with other online provider marketplaces or traditional staffing suppliers has ever left you talking about how you would do it if you were in their place, then you know what drove us to create Techadox. Just like you, we found ourselves saying exactly that. Then we listened to our own advice. Then we acted.
Don’t wait for your next field service requirement to arise. Get to know Techadox now. Let’s talk and get to know each other. Let’s discuss how Techadox makes it easier for professionals just like you to get the job done the way you want and need it done.
You’ll never waste another minute on a solely-automated interface ever again.

Our Leadership

The Techadox team has years of hands-on experience in Contingent Labor, Desktop Engineering, Networking, Project and Infrastructure Management, Network Management, Service Supply Chain & Logistics, IT Certification & Training, and OEM Warranty Support. We have vast experience in the execution of service and support organizations for the high tech industry.
We have vast experience in the execution of service and support organizations for the high tech industry. We focus on providing a premium total customer experience by fusing the flexibility in our proprietary online tools with seasoned service staff, resulting in a predictable and consistent experience for our customers.
Our leadership team is hands on and fully engaged to insure the finest quality of customer experience at a competitive price, thus we provide a strong value proposition to both our customers and our highly skilled technical contractors.

Meet Our Experts

Our team of seasoned advisors and executives are driven to enhance business performance and improve people’s lives.

Susan Krautbauer

SVP, Sales and Marketing
A 23-year global service executive in the Information Technology (IT) industry, with broad experience in supply chain logistics, supplier and vertical business development, electronics manufacturing, field technical delivery, trade compliance and biometric data capture markets.

Stephen Briscoe

Vice President, Business Development

Kyle Buzzard

Vice President, Client Services

Michael Dering

Advisory Board

John Estrada

Advisory Board
Mr. Estrada provides technology engineering and business acceleration services to a wide range of companies. In technology engineering, Mr. Estrada has helped companies with large system implementations, technology direction and implementation and testing and quality assurance. For business acceleration, Mr. Estrada has taken interim leadership positions in a number of companies to help with strategic direction, growth and exit strategies.

Hakeem Gaines

Director of Recruiting
Hakeem is responsible for developing and executing our recruitment processes and employment programs, working with management to understand current and future workforce needs. Analyzing external labor market conditions, Hakeem develops the most effective, economical and appropriate recruiting channels and methods, ensuring all recruiting activities are consistent with Techadox’s policies and standards.

Kadreana Mack

Recruiting Manager
Kadreana (KMack) is an Recruitment and HR professional that has worked in the high Tech and Entertainment industries, leading efforts in talent acquisition, business intelligence/business analytics) and managed services. She is a change agent for Diversity, Inclusion and Equity in the Delaware area as well.

Alexandra Brady-Cornog

Service Desk Manager
Alexandra (Andrea) is a detail-oriented, self-motivated professional with expertise in supporting both IT and customer service environments. A seasoned Project and Incident Manager, she uses her Agile skill sets to successfully administer software implementations, site consolidations and coordinate activities between lines of business and technical support teams, including support of off-shore teams.

Glenn L. DesJardin

Digital Marketing Consultant
Digital Marketing professional with experience in content marketing, project management of primary and secondary marketing research, and experience with analysis of research, data, and business solutions and processes. Deep experience in both start up and established organizations that span the high tech, automotive and market research industries.
Schedules maintenance or emergency services, we'll get the job done correctly, efficiently, and on-time.
We can promptly provide creative solutions to solving any kind of your financial & business issues.
With the strongest portfolio of independent professionals, experts & MSPs in the field, our network is the best in the world.

Interested in joining a first class service company?

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